Volunteer roles

 

Volunteers are a valued part of our Hospice. Our volunteers provide thousands of hours of assistance each year. Everyone comes with different life experiences, skills, and interests. Which area(s) is/are most suited to your personality and skills?

 

Patient/Family Support & Bereavement Support

What our volunteers do: ‘Be there’ for patients, family/whanau.

Volunteer skills/traits: Compassion, kindness, sympathy, empathy, physically able to assist patients, able to observe, have good listening skills, able to be with people who are stressed without adding to their stress. Must be in good health when visiting patients and their families, as patients often have lowered or suppressed immune systems.

Training/orientation: MUST have completed the full Training Programme.

*Background check required: NZ Police Vetting

 

Special Time Out

What our volunteers do: Weekly Friday morning tea for patients and their family/whanau. Conversation, companionship, preparing cups of tea for patients, and being involved in planned activities, such as games, puzzles, music entertainment, crafts.Special functions (holiday lunch, etc.) are held periodically.

Volunteer skills/traits: Compassion, kindness, sympathy, empathy, physically able to assist patients, able to observe, have good listening skills, share positive outlook, able to be with people who are stressed without adding to their stress. Must be in good health, as patients often have lowered or suppressed immune systems.

Training/orientation: MUST have completed the full Training Programme. Additional training in food handling and hygiene may be required.

*Background check required: NZ Police Vetting

 

Fundraising and Public Relations Assistance

What our volunteers do: (Report directly to Funding Development & Public Relations Coordinator)

Promote Hospice and assist with fundraising efforts/ events. Large numbers of volunteers are needed during our ‘Remembrance Trees’ effort in November-December.

Volunteer skills/traits: Enthusiasm for Hospice, enjoy meeting people, the ability to bring people together able to organise, plan, and work in a team situation. People who are able to tap into a their own networks and contacts, and use these to promote specific activities and Hospice in general. Ability to listen since many community members like to share their own story when donating, etc.

Training/orientation: Volunteer orientation.

*Background check required: Ministry of Justice Criminal Conviction History

 

Home and Vehicle Maintenance

What our volunteers do: General handy(man) assistance to both patients’ homes and Hospice house. Some patients are independent but no longer physically able, and need assistance with basic tasks, eg stacking fire wood, minor repairs and maintenance, perhaps climbing a ladder to do something. Hospice house needs regular maintenance – cleaning exterior, cleaning out gutters, water blasting concrete, changing lightbulbs, minor repairs, etc. Cleaning and maintaining Hospice vehicles.Note: If you have a qualification such as car mechanic, electrician, plumber, etc. please let us know!

Volunteer skills/traits: General handyman skills

Training/orientation: Volunteer orientation

*Background check required: Ministry of Justice Criminal Conviction History

 

Retail Sales Staff

What our volunteers do: (Report directly to Shops Managers) Our only paid staff in our shops are the shop managers; therefore, we rely on wonderful volunteers to serve our customers and keep the stores stocked with quality pre-loved goods. Some volunteers prefer to work ‘in the back’, sorting and preparing goods for sale. Other volunteers prefer to work directly with customers on the sales floor. Some volunteers use the cash register. Hours are rostered by shop managers.

Volunteer skills/traits: Pleasant personality, positive attitude, physically fit, excellent customer service skills, honesty, reliability, flexibility, diplomacy, able to work in a team environment, able to follow instructions (written and oral). If using the till, able to handle money.

Training/orientation: Volunteer orientation; Shop orientation (includes manual handling, safety & security, basic first aid)

*Background check required: Ministry of Justice Criminal Conviction History

 

Gardening

What our volunteers do: Maintain the beauty of Hospice’s ‘Remembrance Garden’. Occasional work in patients’ gardens.

Volunteer skills/traits: Physically able to bend, lift; knowledge and ability in gardening; pleasant manner; able to work independently and as part of a team; able to follow instructions.

Training/orientation: Volunteer orientation

*Background check required: Ministry of Justice Criminal Conviction History

 

Newsletter

What our volunteers do: Several times per year help prepare Hospice EBOP newsletter for distribution (affix labels, stuff envelopes, etc.). Some volunteers hand-deliver newsletters to businesses to save Hospice the postage.

Volunteer skills/traits: Pleasant personality; able to follow instructions. If hand-delivering newsletters: physically fit, outgoing personality.

Training/orientation: Volunteer orientation

*Background check required: Ministry of Justice Criminal Conviction History

 

Patient Transport

What our volunteers do: Drive patients to appointments either locally or Tauranga or Waikato Hospitals.

Local Transport: No reimbursement of costs. 

Tauranga or Waikato Hospital: In many cases the patient is able to get petrol vouchers from the Hospital, ($ value is set by hospital); we ask** patients to give these vouchers to the driver. If the appointment does not meet hospital voucher criteria a donation to cover petrol is asked* for from patient.

**Please note Hospice will ask only, we will not chase up patients who do not give vouchers or a donation to the driver.

Volunteer skills/traits: Volunteers need their own registered, warranted, and safe vehicle. Current ‘clean’ driver licence required. Need to be physically able, as patients may require some assistance getting in and out of vehicles. Ability to listen. Pleasant personality, positive attitude. Must be in good health when driving patients, as patients often have lowered or suppressed immune systems.

Training/orientation: Volunteer orientation

*Background check required: NZ Police Vetting

 

Equipment Delivery & Collection

What our volunteers do: (Report directly to Clinical Administrator) Transport specialist equipment to and from patients’ homes. Set up/ dismantle electric beds. Shift furniture in patients’ homes to make room for Hospice equipment.

Volunteer skills/traits: Current ‘clean’ driver licence required (including manual vehicles), physically able to lift heavy equipment/ furniture. Available on on-call basis on short notice. Pleasant personality; comfortable around very ill and even deceased patients (occasionally the family asks for assistance in moving the patient in/out of the electric bed). Able to follow instructions (written and oral). Able to work independently. Must be in good health when delivering/ collecting equipment, as patients often have lowered or suppressed immune systems.

Training/orientation: Volunteer orientation; Manual Handling; Electric bed set-up/dismantling; Infection Control

*Background check required: NZ Police Vetting

 

Equipment cleaning

What our volunteers do: Clean patient equipment when it has been returned from patients’ homes.

Volunteer skills/traits: Physically able to lift and clean heavy equipment; Able to work independently; Able to follow instructions (written and oral).

Training/orientation: Volunteer orientation; Manual Handling; Infection Control; Equipment Cleaning

*Background check required: Ministry of Justice Criminal Conviction History

 

Life Story Writers

What our volunteers do: Spending time with patients to listen and digitally record their life stories. Typing and formatting the stories into a finished book or booklet form. Hospice EBOP provides the patient/family with 1 bound life story book, with the option to purchase more from local printer.

Volunteer skills/traits: Passion for the value of patients’ personal histories. Access to a computer and Microsoft Word. Experience with Microsoft Word. Empathy, listening skills. Literacy and writing skills (including grammar and spelling). Able to work quickly and efficiently because sometimes the patient’s time is short. Able to visit the patient frequently, as they usually cannot work very long at one sitting. Pleasant personality, positive attitude, reliable. Able to follow instructions (written and oral). Able to work independently.

Training/orientation: Volunteer orientation; Life Story Writer Orientation (including use of digital recorder and photo scanner); Life Story Writer meetings/ongoing training occur every 2 months.

*Background check required: NZ Police Vetting

 

Patient Advocates

What our volunteers do: (Report directly to Family Support Coordinator) Assist patients with attaining entitlements.

Volunteer skills/traits: Empathy, listening skills, assertiveness, problem-solving skills, tenacity, diplomacy, telephone skills. Able to follow instructions (written and oral). Pleasant personality, positive outlook. Able to work independently and as part of a team.

Training/orientation: MUST have completed the full Training Programme. Additional training in patient rights, with regard to WINZ, DHB transport criteria, Health and Disability Rights, DRC criteria, Support Net criteria, etc.

*Background check required: NZ Police Vetting

 

Massage

What our volunteers do: Provide massage (gentle traditional or mirimiri) for patients at Hospice or in patients’ homes.

Volunteer skills/traits: Experience/qualification in massage therapy. Pleasant personality; comfortable around very ill patients; Able to work independently; Able to follow instructions (written and oral); reliable; Must be in good health when massaging patients, as patients often have lowered or suppressed immune systems.

Training/orientation: Volunteer orientation; Infection Control; Manual Handling

*Background check required: NZ Police Vetting

 

*Note: All volunteers must undergo a background check.

  • Ministry of Justice Criminal Conviction History: volunteers with no or very limited patient contact

  • NZ Police Vetting: volunteers with patient contact. Hospice EBOP is required by law to vet individuals who care for/support the vulnerable elderly and/or children.

 

Hospice EBOP | 39 Goulstone Road | Whakatane | New Zealand | 07 307 2244 | admin@hospiceebop.org.nz